This article by Jasmine Liu explores the topic of User Experience in real life situations and businesses. She talks about being a nutritionist and having clients who struggle to keep up with their diet plans while working a busy schedule. She discovered that a good diet plan was not enough, and that it needed to be beneficial and easy enough to actually follow through for the clients. So she did a lot of research and decided to develop a delivery service that her clients could directly access online and order at their convenience! The orders would be delivered directly to their house and eliminate the issue of time management for her busy clients. Which shows that, Functionality (the diet plan she created) + Usability (the easy delivery service) = Good User Experience in REAL LIFE.
Read the article here!